At Slim Ora, customer satisfaction is important to us. Please review our return policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 7 days of delivery if:

• The product is damaged or defective

• You received the wrong item

• The item is unopened and unused in its original packaging

For hygiene and safety reasons, opened supplements cannot be returned unless defective.

2. Return Process

To initiate a return:

• Contact our support team within 7 days of receiving your order

• Provide your order number and clear photos (if damaged/incorrect item)

• Wait for return approval instructions

Returns sent without approval may not be accepted.

3. Refund Policy

• Refunds are processed after product inspection

• Approved refunds are issued within 5–7 business days

• Refunds are made via the original payment method

Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

Exchanges are available for damaged or incorrect items, subject to stock availability.

5. Non-Returnable Items

• Opened or used supplements

• Items damaged due to misuse

• Products purchased during clearance or special promotions

6. Contact Us

For return requests or questions, please contact our customer support team through our website.

7. Return & Refund Policy

We accept returns within 3 days of delivery.

If a return is approved, a 20% restocking/processing fee will be deducted from the total purchase amount. The remaining 80% of the purchase price will be refunded to the original payment method.

Example:

If your purchase was $100, the refund amount will be $80 after the 20% deduction.

Conditions:

• Item must be unused and in original packaging.

• Proof of purchase is required.

• Shipping charges (if applicable) are non-refundable.

• Customer is responsible for return shipping costs (if applicable).